ok baja Privacy Policy

ok baja treats the privacy of all its members' personal information with the highest importance. This Privacy Policy ("Policy") explains how ok baja handles your information when you use its website, mobile application, and related services ("Platform").

By using this Platform, you are agreeing to the terms described in this Policy. For the general terms of use of our service, please read the Terms and Conditions page, which contains detailed supplementary information to this Policy.

This Policy has been prepared in line with applicable data protection laws in Bangladesh and international best practices. ok baja provides services only to members who are 21 years of age or older.

ok baja may collect the following types of information from you in various situations:

2.1 Registration and Identity Information

• Full name, date of birth, and nationality
• Valid identification details (National ID, passport)
• Current address and contact details
• Email address and mobile number
• Chosen username and password

2.2 Financial Information

• Records of deposit and withdrawal transactions
• Details of transactions carried out via bKash, Nagad, Rocket, Upay, and bank transfer
• Payment method details; however, no full card numbers or PINs are stored

2.3 Technical and Usage Information

• IP address, device type, and operating system
• Browser version and device identifier information
• Time, date, and login activity when accessing the Platform
• Gaming activity logs, betting history, and session information
• Information collected from cookies and similar tracking technologies

2.4 Communication Information

• Messages exchanged with customer support via live chat or email
• Details of complaints, questions, or requests
• Any reviews or feedback you voluntarily provide

ok baja uses your information only for specific and legitimate purposes. The main purposes are described below:

3.1 Account Management and Identity Verification

Your personal and identity information is used to complete the registration process, confirm your identity, and maintain account security. Verifying the identity of every new member is essential for the protection of our Platform.

3.2 Processing Financial Transactions

Relevant information is used to accurately complete all financial transactions such as deposits, withdrawals, and bonus payments. A record of each transaction ensures account transparency.

3.3 Providing Customer Support

Your account and contact information is needed to provide support in Bengali and English via 24/7 live chat and email. Previous communication history may be reviewed to resolve issues quickly.

3.4 Fraud Prevention and Security

Technical information is used to prevent account fraud, money laundering, and unauthorized access. If unusual activity is detected, we may contact you for a security check.

3.5 Service Improvement

Aggregate usage data is analyzed to improve Platform performance and user experience. This analysis is done based on overall trends without revealing personal identities.

3.6 Responsible Gaming

Gaming activity information is reviewed to identify unusual playing patterns and provide support where needed. We are committed to following the responsible gaming policy and helping members maintain healthy gaming habits.

ok baja does not sell your personal information to any third party. However, limited information may be shared in specific circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers for payment processing, identity verification, and managing technical infrastructure. These partners may only use information for specified purposes and are bound by confidentiality agreements.

4.2 Legal Obligations

If required to comply with applicable laws in Bangladesh or a court order, necessary information may be provided to the relevant authorities. In such cases, only the information requested will be provided.

4.3 Fraud and Crime Prevention

If money laundering, fraud, or any other illegal activity is suspected, information may be shared with the relevant regulatory body. This is done to protect the interests of all members.

4.4 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, information may be transferred to the relevant party. Members will be informed in advance in such cases.

ok baja uses industry-standard security technology to protect your information.

5.1 Technical Security Measures

• All data transmissions are secured through SSL encryption
• Sensitive information is stored on servers in encrypted form
• Firewalls and access controls are active to prevent unauthorized access
• Regular security audits and vulnerability assessments are conducted

5.2 Your Responsibility for Account Security

It is your responsibility to keep your login credentials (username and password) confidential. Do not share this information with anyone. If you suspect unauthorized access to your account, notify our support team immediately.

5.3 Data Retention Period

All information is retained while the account is active. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations. When the information is no longer needed, it is securely deleted.

ok baja's Platform uses cookies and similar technologies to improve your experience.

6.1 Types and Purpose of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security; these cannot be disabled.
• Performance Cookies: Used to analyze how quickly and correctly different parts of the Platform are working.
• Preference Cookies: Help remember your language, settings, and preferences.
• Analytics Cookies: Collect statistical data to understand user behavior, without revealing personal identities.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, this may limit some functionality of the Platform.

As a member of ok baja, you have the following rights regarding your personal information:

7.1 Right to Access Information

You may request to know what information we hold about you. The information will be provided within a set period after verification is complete.

7.2 Right to Correct Information

If there is any error in your stored information, you may request a correction. Details such as name, address, or contact information can be updated through customer support.

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or fraud investigations.

7.4 Right to Object to Processing

You may object to the use of your information for marketing messages or analytical purposes. Action will be taken as quickly as possible after receiving such a request.

7.5 How to Exercise Your Rights

To exercise these rights, contact us through the communication channels listed below. Your request will be responded to within a set period after your identity is confirmed.

ok baja strictly prohibits participation by anyone under the age of 21. Age is verified during the registration process and we do not knowingly collect or process the information of any minor.

If we suspect that information of a minor has been accidentally collected, that account will be closed immediately and the relevant information will be deleted. If a parent or guardian notifies us of such an incident, prompt action will be taken.

Some information may be processed or stored on servers located outside Bangladesh for the operation of ok baja's services. In such cases, it is ensured that the data protection standards are consistent with the laws of Bangladesh.

For international data transfers, confidentiality and protection agreements are in place with the relevant provider, and only the minimum necessary information is transferred.

ok baja reserves the right to update this privacy policy as needed. If any significant changes are made, members will be notified in advance via their registered email address or through a notice on the Platform.

Continued use of the Platform after any changes will be taken as your agreement to the updated policy. To learn more about us, you can visit the About Us page, which contains detailed information about ok baja's services and values. We recommend reading this policy regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact ok baja's support team. We are able to provide assistance in both Bengali and English.